Order Processing and Delivery Times

EU customers please note: Due to Brexit, if your order total is over 22 Euros, including delivery, you will incur UK VAT import duty, which currently stands at 20%. Often the courier will request this prior to delivering your order.

For detailed delivery prices, please see here:

T-shirts and mugs

These are processed by a third-party printing partner and dispatched to you directly.

As your item will be printed for you especially, turnaround times are 3-5 days from the time you place your order to dispatch. Please add this onto the table below for an estimate of when you can expect your order to arrive.

UK

• Royal Mail 48 - 2-5 working days
• Royal Mail 24 - 1-3 working days
• Courier - 1 working day

Europe

• International Standard - 3-5 working days
• Courier - please see the table below

Zone 1	Zone 2	Zone 3	Zone 4	Zone 5
Poland: 4 days	Hungary: 4 days	Lithuania: 4-6 days	Estonia: 4-5 days	Rest of Europe: 4 days
Germany: 2-3 days	Austria: 3 days	Portugal: 4-5 days	Croatia: 4-6 days
Czech Republic: 3-4 days	Slovenia: 4-5 days	Sweden: 4-5 days	Finland: 4-5 days
Netherlands: 2 days	Denmark: 3 days	Switzerland: 3 days	Romania: 4-6 days
Belgium: 2 days	France: 2-3 days	Latvia: 4-6 days	Serbia: 4-7 days
Luxembourg: 2 days	Slovakia: 3-4 days	Spain: 3-4 days	Greece 4-9 days
		Italy: 3-4 days
		Rep. of Ireland: 2 days

 USA

• USPS Tracked: 3-5 working days
• Courier: 5-7 working days

Rest of World

• Royal Mail International Standard: 7-10 working days
• Royal Mail International Tracked: 7-10 working days
• DPD Courier: 5-7 working days

Although it happens rarely, items sent around the world every day do get lost. While I will do everything I can if your parcel doesn't arrive, I cannot be held responsible for failure by Royal Mail. Therefore, I recommend you choose a Recorded or Tracked Service at Checkout for added piece of mind.

Giclée prints

Printed professionally in London by a third-party printing partner. 

• UK: 1-3 working days
• Europe: 3-8 working days
• Rest of World: 3-10 working days

Recycled prints and linoprints

All prints sent by me will be dispatched within 2 working days (please email me if you have an urgent request).

UK

• Royal Mail Signed For 1st Class: 1 working day
• Royal Mail Standard 2nd Class: 2-3 working days

Europe including Russia and Turkey

• Royal Mail International: 3-5 working days
• Royal Mail International Tracked and Signed: 3-5 working days

Rest of World

• Royal Mail International: 5-7 working days
• Royal Mail International Tracked and Signed: 5-7 working days

Returns

I'd like you to be completely happy with your order so please check the product descriptions and sizes carefully before ordering and contact me with any questions.

However, I understand a change of mind so if you'd like to return your entire order or part of your order, please contact me with full details.

Items can be returned for a full refund of the original purchase price  (excluding delivery) within 30 days of purchase as long as they are in their original condition and in their original packaging. Items must be sent back using a recorded/tracked service and insured to the appropriate value.

In the unlikely event that your order is faulty, please retain all original packaging and send a photograph of the item to me at louise@gnosticforestart.co.uk within 3 days of receipt so I can investigate. 

Packaging

I am committed to reducing my carbon footprint so wherever possible, I use recycled and recyclable packing when sending out products. 

• Giclée prints - these are professionally printed externally by my printing partner in London, packaged between acid-free sheets for protection and sent directly to you in a recyclable cardboard envelope 
• Clothing and homewares - these are produced on-demand externally. Products are sent in plain brown recycled packaging
• Recycled prints - these prints are sent out directly by me. They are wrapped in compostable cellulose bags, sandwiched between recycled greyboard for added protection and sent out in plastic-free recycled envelopes